— Help
Most answers live in the FAQ.
We keep Petlys quiet on purpose — no chat widgets, no queue, no hold music. Start with the FAQ; almost everything is there.
— When you actually need a human
Account recovery only.
Use support@petlys.com for account access issues — locked out, lost email, need to update your recovery details. Please include the email on your account and the answer to your security question so we can verify it's you.
For anything else — feature requests, product questions, billing — the FAQ or your Settings page has it. We don't monitor this inbox for general inquiries.