— Trust & privacy
Your pet's memories belong to you. Nothing about that is negotiable.
This page is written by Petlys — plainly, in the language we'd want to read. It's not a legal certification. It describes the practices and controls actually in place today.
— The things we don't do
We don't sell your data.
Not to advertisers. Not to data brokers. Not to anyone. Your memories are not our product.
We don't train AI on your pets.
Your photos, voice notes, and stories are never used to train machine learning models — ours or anyone else's.
We don't run ads.
No ad networks. No tracking pixels. No third-party analytics watching you scroll.
— What we protect, and how
Quiet, boring, thorough security.
Encrypted in transit and at rest.
Every request runs over HTTPS. Your photos, voice notes, and records are stored encrypted at rest by our infrastructure providers.
Row-level security on every table.
The database enforces, row by row, that only you can read or change your pets' data. Not a check we run in code — a rule the database itself refuses to break.
Signed, time-limited photo links.
Photo and voice-note URLs are private by default. When you share a memory, the link is signed and expires — no guessable public URLs.
Leaked-password protection.
When you set a password, we check it against a public database of known-compromised passwords and reject matches, so a breach elsewhere can't reach your Petlys account.
Sharing you control.
Share links to a vet or family member are opt-in, revocable, and audited. You can turn any of them off from your dashboard.
Data you can take with you.
Your pet's story is exportable. If you ever want to leave, you take the whole archive with you — and we delete our copy on request.
— Where your money goes
Membership pays for the app — and the people who show up.
Because we don't run ads or sell data, memberships are how we keep the lights on. A fixed amount of every membership buys food for the volunteers and rescuers who feed shelter pets — and you can watch the counter in public.
— Reach us
Found something? Tell us first.
Questions about your data, or a security issue you'd like to report? Please email us and give us a reasonable window to respond before public disclosure. We'll write back.
melissa@petlys.com